What's the Hold Up?

I put a call into Dr. Z's office, he is out for 2 weeks. The authorization can take up to 10 days because it was submitted as a routine authorization. Dr. Z said it would take 48-72 hours. There had to be a mistake. After several calls I find out only Dr. Z can change the status. I didn't really have the patience to sit and wait.

So I called Mary from Dr. Newman's office. She was an angel and stepped in and made it happen. She also made an appointment for me to see Dr. Newman and he could explain exactly what the MRI showed. He had ordered a copy of the report.