Still No Approval but a Phone Call

I received a phone call this morning from my medical group. The woman said that she needed some answers regarding my authorization and my doctor's office has not been returning her calls. Hmmm! Well that explains the break down, I suppose.

She needed to know who initiated the request for a second opinion...relevant, how?? And what type of oncologist I wanted to see surgical or medical. Hmmmm! Hmmmm! Doc's office said they already were asked to give a specific doc's name at City of Hope. Really any will do but my primary care doc obliged and gave them a name of an onco they are familiar with.

In her defense the woman on the other end of the phone was very nice and full of empathy for my situation. She said she hoped to be able to call me with a decision today and if not sometime this week. I didn't hear anything today so I expect it will be this week.

Thinking back on it I should have told them it was at the request of my doc, huh? Who am I to request a second opinion???!!! I know it is my "right" as a patient but we all know they don't give a rat's patootie about what I think! Darn! I should be quicker on my toes. Technically speaking my primary did initiate the referral but that is symantics really. Who cares who initiated the darn thing, it's needed! Ugh!!